We not only guarantee the quality of our products, we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly and easily. We will promptly issue a refund, credit, or replacement– whichever you prefer. Although a 20% restocking fee will be applied when applicable.
However, please keep in mind, we do not refund any special order items, custom formulas or shipping charges.
Returns & Replacements:
To receive credit, you must contact Customer Service within 90 days of the invoice date. No credit or returns are allowed after 90 days.
No returns will be accepted for close-out items, special order items or custom formulas.
Customer Service must approve & authorize all returns or replacements.
To ensure that your returns are handled quickly and effectively, please be prepared to provide your name, invoice number, and a brief reason for the return.
Call Customer Service at 1-800-538-4545 between the hours of 8:00am and 4:00pm PST Monday through Friday to request authorization to return products (Please have your invoice number and order date ready when calling).
If authorization is given by the Customer Service Representative please package the products you will be returning in an appropriate shipping container with a note containing your name, invoice number and the reason for the return.
If the reason for your return is due to a mistake that we may have made we will be happy to send you pre-stamped USPS envelope or a UPS Call Tag in which to return the products in.
Then ship to:
Jo Mar Laboratories & Marketing Corp
5100 Scotts Valley Dr. Ste. 400
Scotts Valley, CA 95066
Your account will then be credited upon receipt of the returned products.
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipping. If any of your items are damaged, please contact us immediately so that we can assist you.