1-800-538-4545CONTACT US
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Customer Service

 

Contact Information:

Jo Mar Laboratories & Marketing Corp.
5100 Scotts Valley Dr. Ste. 400
Scotts Valley, CA 95066

1-800-538-4545 Toll Free
1-831-438-8010 Local
1-831-438-8015 Fax

info@jomarlabs.com

 

Hours of Operation:

Business Hours:

Monday through Friday from 8:00am to 4:00pm Pacific Time - excluding holidays.
Closed Saturday and Sunday

Shipping Hours:

Monday through Friday from 8:00am to 3:00pm Pacific Time - excluding holidays.
Closed Saturday and Sunday

Our office will be closed on the following holidays:

New Year's Day - Monday January 2, 2017
Memorial Day - Monday May 29, 2017
Fourth of July - Tuesday July 4th, 2017
Labor Day - Monday September 4th, 2017
Thanksgiving Holiday - Thursday & Friday November 23th & 24th, 2017
Christmas Day - Monday December 25th, 2017

 

Payment, Pricing & Promotions

Acceptable payment methods are Visa, Mastercard, American Express or Discover.

For orders over $3,500.00 we may request payment to be made via Cashier's check or wire transfer.

We reserve the right to cancel or reject any order for any reason.

 

Ordering Information:

We have many ways in which you can place an order with us. You may order online on our website either as a GUEST or you may create an account which will save your information for future orders and allow you to view your order history. Although for security our system does not save your credit information. You will need to enter your credit information for each order. You may also order via mail, phone, fax or email whichever way you prefer.

 

International Ordering:

Our website now accepts international orders and payments.  We can ship to many different countries around the world, but not all of them.  Some countries have restrictions on Dietary Supplements and do not allow for them to be imported.  If you do not see your country listed in the One-Step check out page or on the Shopping Cart shipping quote feature, we will not be able to ship your order to your country. 

Please keep in mind that – even if we are able to ship to your country – your country may have some restrictions on how much you are able to import.  Please check with your local customs department to ensure that you are able to receive the type and amount of Dietary Supplements you are ordering.  We are not responsible for orders that are returned by customs and the shipping fees are non-refundable once the order has left our facility. 

Lastly, please be aware that it typically take 6 to 10 business days to receive an international order but it may take 3-4 weeks to receive it - depending on your local customs and that we can only track packages within the United States.  Duties and taxes will be assessed by the receiving county and are the responsibility of the receiving party.

 

Shipping & Delivery

All orders for in stock items placed before 3:00pm PT will be shipped the same day.

Orders placed after 3:00pm, on weekends or on national holidays will be shipped the next business day.

Shipping Choices:

USPS Priority Mail
UPS Ground
UPS 3-Day
UPS 2-Day
UPS Next Day

Orders to be shipped to Guam or APO/FPO addresses are shipped ONLY via USPS Priority Mail.

All our products are shipped out from Scotts Valley, California. In general most products are delivered in 3 to 5 business days when shipped via USPS Priority Mail. We are not responsible for delayed shipments. We reserve the right to cancel any order for any reason.

 

Privacy & Security

We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us.

We want your experiences at jomarlabs.com to be safe and secure and we are fully committed to this goal. Therefore, we use 128 bit, Secure Sockets Layer (SSL) technology. SSL is a standard technology used by millions of other commercial e-commerce websites. You can always tell when a web page uses SSL since the “http” in your browser's address box changes to “https” (the s stands for secure). Most browsers will also display a closed lock at the top or bottom of the page.

 

Returns & Replacements

We not only guarantee the quality of our products, we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly and easily. We will promptly issue a refund, credit, or replacement- whichever you prefer. Although a 20% restocking fee will be applied.

However; please keep in mind; we do not refund any special order items, custom formulas or shipping charges once the order has been shipped.

To receive credit, you must contact Customer Service within 90 days of the invoice date. No credit or returns are allowed after 90 days.

No returns will be accepted for close-out items, special order items, custom formulas and kilos of powder that have been opened.

Customer Service must approve & authorize all returns or replacements.

To ensure that your returns are handled quickly and effectively, please be prepared to provide your name, invoice number, and a brief reason for the return.

Instructions:

Call Customer Service at 1-800-538-4545 between the hours of 8:00am and 4:00pm PT Monday through Friday to request authorization to return products (Please have your invoice number and order date ready when calling).

If authorization is given by the Customer Service Representative please package the products you will be returning in an appropriate shipping container with a note containing your name, invoice number and the reason for the return.

If the reason for your return is due to a mistake that we may have made we will be happy to send you pre-stamped USPS envelope or a UPS Call Tag in which to return the products in.

Then ship it back to us at the address above with Attention: Returns in the address line

Your account will then be credited upon receipt of the returned products.

Damaged Packages

We go to great lengths to ensure that your order is correct, properly packaged and well protected. Despite our best efforts, damage sometimes occurs during shipping. If any of your items are damaged, please contact us immediately so that we can assist you.

 

Cancellations:

Since we ship all orders for in stock items by 3:00pm the day they are placed, to receive full credit for a cancelled order you MUST contact Customer Service by 3:00pm PT the day you placed the order.

If you want to cancel your order after it has shipped you will still be billed for the shipping charge and you will have to either refuse the shipment when it arrives or return it to us at your cost.

Your account will be credited for the amount of the products returned as soon as they are received back at our office.

All cancelled orders will be credited to the account the next business day.

 

Viewing Orders

To be able to view your orders you must log in to your account. If you do not have an online account with us yet you can create one here: https://www.jomarlabs.com/customer/account/login/

Once you have logged in you can select My Orders https://www.jomarlabs.com/sales/order/history/ to view your order history.

Note: you must create an account and be logged in when you place orders to be able to view your order history on-line. If you purchase as a GUEST your order history will NOT be saved.

 

Updating Account Information

To update your account information you must log in to your account https://www.jomarlabs.com/customer/account/login/

Once logged you can select Account Information https://www.jomarlabs.com/customer/account/edit/ from the options on the left to view and edit your account information.

 

Additional Product Information