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Guarantee
Our Guarantee
We not only guarantee the quality of our products, we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly and easily. We will promptly issue a refund, credit, or replacement– whichever you prefer. However, we do not refund any special order items, custom formulas or shipping charges and a 20% restock fee is applied when applicable.
To ensure that your returns are handled quickly and effectively, please be prepared to provide your customer ID, invoice number, and a brief reason for the return. Please follow the brief instructions and requirements listed below:
1. Customer Service must approve all returns and will do so by issuing a Return Material Authorization (RMA) number, which must be marked on the outside of each box. To obtain an RMA number, please call us at 1-800-538-4545 between the hours of 8:30 a.m. and 4:30 p.m. PST, Monday through Friday. For your convenience, once a return has been authorized we will be happy to provide you with a pre-stamped USPS envelope for small orders or UPS Call Tag for large orders to return products due to our mistake.
2. To receive credit, you must contact Customer Service within 90 days of the invoice date. No credit or returns are allowed after 90 days.
3. No returns will be accepted for close-out items, special order items or custom formulas.
Damaged Packages
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipping. If any of your items are damaged, please contact us immediately so that we can assist you.
Jo Mar Laboratories & Marketing Corp.
583 Division Street Suite B
Campbell, Ca 95008
1-800-538-4545 Toll Free
1-408-374-5920 Local
1-408-374-5922 Fax
info@jomarlabs.com
We not only guarantee the quality of our products, we also guarantee your satisfaction. If you are not 100% satisfied with your order, be assured that, with your assistance, we will resolve the problem quickly and easily. We will promptly issue a refund, credit, or replacement– whichever you prefer. However, we do not refund any special order items, custom formulas or shipping charges and a 20% restock fee is applied when applicable.
To ensure that your returns are handled quickly and effectively, please be prepared to provide your customer ID, invoice number, and a brief reason for the return. Please follow the brief instructions and requirements listed below:
1. Customer Service must approve all returns and will do so by issuing a Return Material Authorization (RMA) number, which must be marked on the outside of each box. To obtain an RMA number, please call us at 1-800-538-4545 between the hours of 8:30 a.m. and 4:30 p.m. PST, Monday through Friday. For your convenience, once a return has been authorized we will be happy to provide you with a pre-stamped USPS envelope for small orders or UPS Call Tag for large orders to return products due to our mistake.
2. To receive credit, you must contact Customer Service within 90 days of the invoice date. No credit or returns are allowed after 90 days.
3. No returns will be accepted for close-out items, special order items or custom formulas.
Damaged Packages
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipping. If any of your items are damaged, please contact us immediately so that we can assist you.
583 Division Street Suite B
Campbell, Ca 95008
1-800-538-4545 Toll Free
1-408-374-5920 Local
1-408-374-5922 Fax
info@jomarlabs.com
© 2009 Jo Mar Laboratories & Marketing Corp. All Rights Reserved.
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