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Frequently Asked Questions
- Is ordering online safe?
- Can I place my order by telephone?
- Does Jo Mar Labs accept international orders?
- Does Jo Mar Labs charge sales tax?
- What types of payment does Jo Mar Labs accept?
- What do I do if my order was damaged during shipment?
- How do I know my order was received?
- How do I check the status of my order?
- What is the shelf life of Amino Acids?
- Where can I get more technical information on Amino Acids?
- Is ordering online safe?
- Shopping at jomarlabs.com is safe. When placing an order or browsing your account information on our site, the transmission information is encrypted using the best available Secure Socket Layer (SSL) technology, the most secure encryption technology currently available for electronic transactions. We use the same networks that retail stores use when you make a credit card purchase in person. To read more about the steps we take to ensure the safety and privacy of your online shopping experience, please read our privacy & security policies.
- Can I place my order online?
- Yes. While placing an order online will make it easier for you to track the status of your order, you are welcome to call and place your order over the phone. You can call us at 1-800-538-4545 between the hours of 8:30 a.m. and 4:30 p.m. PST, Monday through Friday.
Alternatively you may use our Mail Order Form - Does Jo Mar Labs accept international orders?
- Unfortunately, we can accept online orders only from the US (including Puerto Rico), Canada and Phillipines at this time. However, all other international orders can be placed by calling us at 1-800-538-4545 between the hours of 8:30 a.m. and 4:30 p.m. PST, Monday through Friday..
- Does Jo Mar Labs charge sales tax?
- Sales tax is charged on orders billed to California only. Orders shipped to California will also be charged sales tax unless we have received a copy of your California seller’s permit. For more information on sending us your California Seller’s Permit number, including the necessary form please call us at 1-800-538-4545
- What type of payment does Jo Mar Labs accept?
- For online orders, we accept MasterCard, Visa, American Express and Discover.
- What do I do if my order was damaged during shipment?
- We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipment. We strongly recommend that you always inspect your shipment before signing or accepting. If any exterior damage is visible, we recommend that you refuse shipment; if there is interior damage, please contact us immediately at 1-800-538-4545.
- How do I know my order was received?
- When you place your order online you will receive an email confirming the receipt of your order shortly after your order has been placed. All orders placed through our website (when checking out with an account) will be available to view when you log into your jomarlabs.com account.
- How do I check the status of an order?
- You can check the status of your order at any time by logging into your jomarlabs.com account. If you aren’t already logged into your account, do so using the ‘login’ at the top of our site. Once logged in, you will be able to view your order and past orders in “My Orders”.
- What is the shelf life of Amino Acids?
- While amino acids generally don’t spoil, they will lose their potency over time. How the amino acids are stored will play a large role in how long they retain their potency. If stored in airtight containers and kept in a cool, dark, dry place, amino acids can last up to 3-5 years but the general optimal potency guidelines please use within 2 years.
- Where can I get more technical information on Amino Acids?
- Please have a look at the following:
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